We have now launched the new email service to all existing customers.

The service continues to check email addresses found in Webpages and PDF files to ensure that they are formatted correctly and that they will receive emails.  Failures are reported.

The new features of the service look at the email server infrastructure behind your email addresses to make sure that they are configured correctly and that the servers will receive emails.  We have come across numerous email server infrastructures that have either been incorrectly defined to DNS or are mis-configured and wont actually receive emails.  Email servers can have different roles, e.g. they may be primary servers, secondary servers, load balance servers or fail-over servers.  Each would be defined and configured differently.

This adds another layer of sophistication to our audits and ensures that you are confident that your email infrastructure is defined correctly and configured correctly.  We'll also report any availability issues or intermittent type problems if they occur during one of your audits.

We have decided that before gaining access to the reports at least one person from your organisation must attend a short (10-15 mins) on-line training session.  When you click on the email icon on the Summary Page of an audit you will, on the first instance only, be prompted to book on a session and provide your primary email domain.  This ensures that this domain is the first one we report on in the right hand panel of the page with other domains we find being summarised in the left hand column.

Here are the prompt screens you see the first time you click on the email icon.

If you have any questions on this please contact me on gevans@sitemorse.com